Here, you'll find answers to the most common questions about our lashes, tools, shipping policy, and returns.

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How do I apply and remove the lashes?

Our lashes come with easy-to-follow instructions for application and removal. For application, simply trim the lashes to fit your eye shape, apply lash glue along the band, and place the lashes on your lash line. For removal, gently peel the lashes from the outer corner or use a lash adhesive remover.

How long do the lashes stay on?

Our lashes are designed to stay on all day or night. However, the longevity can vary based on the adhesive used and how well they are applied. For best results, ensure your eyelids are clean and free of oils before application.

Can I reuse my fake lashes?

Yes, our lashes are designed for multiple uses. With proper care and cleaning, you can reuse your lashes several times. We recommend gently cleaning the lashes after each use and storing them in their original case.

Are your lashes cruelty-free?

Absolutely. We are committed to ethical practices and ensure that all our lashes are cruelty-free. We do not test our products on animals and ensure our materials are sourced responsibly.

When will my order ship?

Please allow 2 business days for your order to be processed at our warehouse before shipment. Orders are not shipped on weekends or holidays. During new product launches, holidays, or sale events, processing may take 5-7 business days.

How long does delivery take?

Due to recent USPS changes, delivery now takes 5-10 business days. In the event of postal delays, it may take an additional 7-10 business days for your package to arrive. Please note that postal delays are beyond our control.

What should I do if my lashes are damaged upon receipt?

If your lashes are damaged upon receipt, please email us within 24 hours of delivery confirmation at info@gracelashhouse.com with the subject line “DAMAGED ITEM” and include your Order Number. We will review the damage due to shipping and work closely with you to resolve it in the most reasonable manner possible.

Are minor discrepancies in handmade lashes normal?

Yes, minor discrepancies in hair assignment are normal for handmade lashes and may occur. Handmade lashes may not look perfectly symmetrical. If you notice a very noticeable difference between the hair assignments, please email our support at info@gracelashhouse.com with the subject line, “Different Lash Pairs”.